Return & Refund Policy

Thank you for shopping with Catcher's Canvas!

Questions Before Ordering

Have questions about a design, custom idea, or special request? We love helping you get exactly what you're looking for! Please email us anytime at admin@catcherscanvas.com before placing your order so we can confirm we're able to bring your vision to life. By placing an order, you confirm that you have reviewed your design, sizing, and customization details and that this policy has been made available to you prior to purchase.

All Sales Are Final

Because every item we create is custom-made or personalized to order, we do not accept returns, exchanges, or cancellations once an order is placed. This policy applies to all custom and personalized products sold by Catcher's Canvas without exception, unless the item arrives damaged, defective, or incorrect (see below).

Mistakes & Order Errors

Please double-check your item selections, sizing, customization details, and shipping address before completing your order, and ask any questions about the item beforehand. Because production on personalized items begins quickly, we cannot modify, cancel, or refund orders submitted incorrectly by mistake once the order is placed.

If you notice an error on your order, or ordered something incorrectly, you must email us at admin@catcherscanvas.com with your order number within 2 hours of placing your order. We cannot guarantee changes after this window, as production may have already begun, but we will do our best to catch it in time.

Processing & Shipping Times

Processing time varies depending on the item and order size:

Standard orders: approximately 1 week to process before shipping.
Large or bulk orders: approximately 1–2 weeks to process before shipping.

If we anticipate your order will take longer than 2 weeks to process, we will email you to confirm the updated processing time and check that you still want to proceed with the order before continuing.

Once an order ships, delivery timing is determined by the shipping carrier (USPS or other carrier used for your order) and is outside our control. We are not responsible for delays caused by the carrier, but we will provide tracking information so you can follow your package's progress. If your order has not shipped within 2 weeks of purchase with no communication from us, please reach out to admin@catcherscanvas.com.

Handmade & Custom Nature of Our Products

All Catcher's Canvas items are handmade to order, not mass-produced. Because each piece is created by hand, slight variations in stitching, paint application, color, placement, or finish are normal and expected — they are part of what makes a handmade item unique, not a defect. Product photos are representative examples; your finished item may vary slightly in appearance.

Our "Damaged, Defective, or Incorrect Items" policy covers items that are broken, unusable, mislabeled, or significantly different from what was ordered (e.g., wrong name, wrong colors, wrong item). It does not cover normal handmade characteristics such as minor imperfections, slight asymmetry, or small variations that don't affect the item's use.

If you're ever unsure whether something qualifies, please email us photos at admin@catcherscanvas.com and we'll take a look in good faith.

Damaged, Defective, or Incorrect Items

Your satisfaction is very important to us, and we want to be fair about what falls under our responsibility versus what doesn't.

Covered by us: If your item is defective, was made incorrectly, or you received the wrong item due to an error on our end, contact us within 5 days of delivery at admin@catcherscanvas.com with your order number and clear photos of the issue. We will resolve this by offering, at your choice, a replacement, repair, or full refund. In some cases, we may require the original item to be returned to us before a replacement or refund is issued; if so, the item must be unused and returned in its original packaging, and we will confirm the return address and instructions by email. Please do not send any item back without first contacting us — items returned without prior authorization will not be accepted.

Once we receive and inspect a returned item, we will notify you by email whether your replacement, repair, or refund has been approved. If a refund is approved, it will be issued to your original payment method within 10 business days. If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at admin@catcherscanvas.com.

Not covered by us: We are not responsible for damage, loss, or delays that occur once a package leaves our hands and is in the shipping carrier's custody. We are also not responsible for damage caused by improper use or care of the item, failure to follow washing/handling instructions, or normal wear and tear over time. If your package arrives damaged in shipping, please retain all packaging and contact the shipping carrier directly to file a claim; we're happy to provide your tracking and shipping details to support that claim.