Shipping policy

Shipping Policy

Processing Time

Processing time varies depending on the item and order size, since every item is handmade to order:

  • Standard orders: approximately 1 week to process before shipping.

  • Large or bulk orders: approximately 1–2 weeks to process before shipping.

If we anticipate your order will take longer than 2 weeks to process, we will email you to confirm the updated processing time and check that you still want to proceed with the order before continuing. Processing time is separate from shipping/delivery time and begins once your order is placed and payment is confirmed.

Shipping Carriers & Delivery

We ship using USPS or other carriers as appropriate for your order. Delivery timeframes are estimates provided by the carrier and are not guaranteed by Catcher's Canvas. Once your order ships, you will receive a tracking number by email so you can follow your package's progress.

Shipping Address

You are responsible for providing a complete and accurate shipping address at checkout. Please double-check your address before placing your order — as outlined in our Return & Refund Policy, we can only accommodate address corrections if you contact us within 2 hours of placing your order, before production and shipping preparation begins. We are not responsible for packages delivered to an incorrect address if the error was made at checkout, and we are unable to issue a refund or free replacement in that case. If you believe your address needs correcting after the 2-hour window, contact us at admin@catcherscanvas.com and we will do our best to help, though we cannot guarantee a resolution once the order has shipped.

Shipping Costs

Shipping costs are calculated at checkout based on the size, weight, and destination of your order and are shown before you complete your purchase.

Domestic Shipping Only

At this time, Catcher's Canvas ships within the United States only. If this changes in the future, we will update this policy to reflect international shipping options, costs, and delivery estimates.

Lost, Missing, or Delayed Packages

Once a package leaves our hands and is in the shipping carrier's custody, we are not responsible for delays, loss, or damage that occurs in transit — this is covered in more detail in our Return & Refund Policy. If tracking shows your package as delivered but you have not received it, or if your package appears lost in transit, please contact the shipping carrier directly to file a claim, as they are best equipped to investigate and resolve delivery issues. We're happy to provide your order and tracking details to support that claim. If you believe the delay or loss was caused by an error on our end (for example, an incorrect address printed due to our mistake), please contact us at admin@catcherscanvas.com and we will work with you to make it right.

Damaged Packages

If your package arrives visibly damaged, please refer to the "Damaged, Defective, or Incorrect Items" section of our Return & Refund Policy for how to report the issue and what remedies are available.

Questions

If you have any questions about shipping, processing times, or the status of your order, please email us at admin@catcherscanvas.com with your order number.